Customers

Trans-Continental Credit understands that for many consumers medical treatment and other unforeseeable life events result in unexpected bills. It is the goal of TCC to service our clients and their customers alike by making contact and finding a mutually beneficial, and reasonable, resolution to unpaid accounts.

It is the practice of Trans-Continental Credit to make phone calls during acceptable hours, including weekends, and send letters in order to contact consumers listed on accounts assigned to our organization by the original creditor. It is necessary that we ask consumers to verify their identify before disclosing the nature of our calls.

We look forward to the opportunity to assist in resolving matters of concern, complaint, or payment. TCC encourages consumers to contact one of our staff to answer any questions they have.

Services We Offer

We maintain an integrated system of debtor contact and account management for commercial consumer, healthcare and public sector debts, including:

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We conduct business primarily in English. However, we may employ foreign language speakers from time to time and may, at the request of a consumer, accommodate verbal communication in a foreign language when available. We do not offer translation services and do not offer translations of communications.

A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affair’s website, www.nyc.gov/dca.